Returns are accepted within 30 days of delivery. After 30 days
from delivery, we only offer an exchange of unused, packaged product for equal or greater value. We do not charge a restocking fee.
Additionally, we offer a $4 flat rate shipping label credit towards a return label. Any return shipping costs over $4 are required to be paid by the customer. If you wish to exchange an item for another flavor or type, please send us an email at info@xeropicks.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

-Gift-cards and gifted items: If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
-Sale items: Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
-Exchanged items: Once an item has been returned and exchanged for another product, it becomes final sale.

If you wish to exchange an item for another flavor or type, please send us an email at info@xeropicks.com

To lookup the status of your order, click here! If you have a Xero Picks account, you can log in and view order status and tracking on the Order History page. All orders placed Monday-Friday before 5pm EST will ship the same business day. All orders placed after the cut off time or placed
Saturday-Sunday will ship the following business day (Monday-Friday).

Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

Depending on the status of your order, we may not be able to cancel it. To best assist with this type of request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

U.S. orders can be exchanged online within 30 days of delivery. Please review the return policy for how to start a U.S.-based exchange. We currently do not support exchanges on international orders.

U.S. orders can be exchanged online within 30 days of delivery. Please review the return policy for how to start a U.S.-based exchange. We currently do not support exchanges on international orders.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been completed, the order goes almost
immediately to processing. For fastest service please contact us at info@xeropicks.com or (800) 205-9853 to request any changes.